Results in Fewer Product Rejections & Problems for Customers
Southampton, Pa. — NewAge Industries is pleased to announce the successful continuation of its product quality program. The company, which manufactures plastic and rubber tubing for industries such as pharmaceutical, alternative energy, medical, food and beverage, industrial, chemical, appliance, robotics, and semiconductor, has been keeping a close watch on its quality assurance processes for decades. It now boasts a track record of seven straight years with an overall product quality rating of 99.7% or better.
This performance rating offers a significant benefit to the company’s customers. They experience fewer failures, fewer product returns, fewer days waiting for replacement product, and fewer hours spent handling problems such as these. In short, customers save time and money when defect-free products are received.
NewAge Industries devotes seven percent of its staff to its quality team. Bill Keiser, the company’s Director of Quality, notes that the quality team’s knowledge and experience are used to “… continually improve all of our processes by stressing the philosophy of ‘Fix the problem, not the blame.’” The company practices root cause analysis to make certain that procedural mistakes are not repeated.
A number of steps are taken upfront to ensure superior products including inspecting raw materials upon arrival, verifying certifications, calibrating inspection tools regularly, training personnel continuously, and performing preventive maintenance on manufacturing equipment. Every NewAge team member is well aware that product quality is crucial. They focus on the fact that an order isn’t only a box of tubing going out the door. Someone will receive that tubing and may install it in a critical application such as pharmaceutical fluid transfer or food processing. They do not want that tubing returned because of a quality issue.
Product quality is often noted as one of the most important aspects of selecting, and remaining with, a vendor. Consistent quality is essential to any company’s operations. Without it, customers experience problems and seek alternate suppliers, and that’s why NewAge places such a high value on it. The company is proud to be able to say that only 0.3% of its products are returned due to product quality issues.
For more information on how NewAge Industries’ assures product quality, contact the Fluid Transfer Specialists® at NewAge Industries, Inc., 145 James Way, Southampton, PA 18966; phone 800-506-3924 or 215-526-2300; fax 800-837-1856 or 215-526-2190; e-mail: info@newageindustries.com: web page: http://www.newageindustries.com/competitive-advantage01.asp
About NewAge Industries and AdvantaPure®
In business since 1954, NewAge Industries manufactures and fabricates thermoplastic and thermoset tubing in both reinforced and unreinforced styles. The company offers an overall product quality rating of 99.7%, provides extensive custom extrusion and fabrication capabilities, and services customers worldwide. NewAge Industries maintains a large inventory and prides itself on same-day shipment of 99% of orders for its core product lines. In 2006, NewAge initiated an ESOP (Employee Stock Ownership Plan) for the benefit of both its employees and customers.
The AdvantaPure division of NewAge Industries is ISO 9001:2008 certified and specializes in high purity tubing, hose, single use systems, manifolds, and other molded components for the pharmaceutical, biomedical, food, beverage, and chemical industries. All products are manufactured, stored, and shipped using the cleanest methods possible to ensure unsurpassed product purity. RFID systems, including gamma-irradiatable styles, are provided as well.
