In response to increased sales in Mexico, TRUMPF Inc. recently opened a facility in Querétaro to enhance its support for local customers. The location ensures faster response times for spare parts, sales support and service technicians. Being in closer proximity to customers enables TRUMPF to offer same-day or early morning delivery of crucial parts to customers, including automotive OEMs and Tier 1 suppliers.
Sofia Cardenas, facility supervisor of the new warehouse explains, “As an extension of TRUMPF Mexico in Apodaca, N.L., we are able to stock more than 1000 different part numbers, including spare parts for TruLaser Cell multi-axis laser systems, TruMark marking lasers, and laser resonators.” The parts cover more than 90% of the install base in Mexico and will be continuously evaluated and optimized to best support the needs of TRUMPF customers. The new facility provides customer service in English and Spanish.
Michael Nuessler, regional sales manager for TRUMPF lasers in Mexico explains, “TRUMPF is committed to providing local support for customers in the growing Mexican market, including faster delivery of spare parts, as well as local and Spanish speaking support.” The new location also serves as a local base for technical service engineers, reducing response time and increasing accessibility to tools and spare parts. With 1,000 m2 (10,763 ft2) of space, TRUMPF also adds the capacity to host seminars and technical events in Queréetaro, keeping local prospective and existing customers up-to-date on laser technology and applications.
Contact TRUMPF’s Queretaro location:
+52 (81) 8131-2150 | oemspareparts@mx.trumpf.com
About TRUMPF:
TRUMPF is the world market and technology leader in fabricating machinery and industrial lasers for flexible sheet metal processing. Products manufactured with the company’s technology can be found in almost every sector of industry. TRUMPF Inc. is the largest subsidiary of the TRUMPF Group and is dedicated to serving the U.S., Canadian and Mexican markets.
For more information, please visit:
www.us.trumpf.com
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