As one of the key components within Mazak’s MPower customer support program, the company’s new online MPower On-Demand Learning (MODL) system further enhances training and makes essential courses easily accessible to today’s busy shops. MPower On-Demand Learning allows users to custom-tailor training programs, select subject matter from over 100 multi-level courses and schedule classes for times that suit their schedules, especially when in-person instruction becomes impossible or inconvenient. The system makes courses accessible on demand to shops anytime, anywhere.
Customers value the ability to improve productivity with in-depth knowledge of all aspects of their Mazak machine tools, but not all shop personnel can travel to in-person classes, and many shops are unable to afford the disruption of production shifts while operators attend off-site training sessions. MPower On-Demand Learning offers online instruction and virtual experiences that provide all the engagement of in-person instruction with the same standards of results. It also enables Mazak to customize its course offerings, and subject matter, to meet customer requests and adapt classes to suit learning levels. This ensures that shops always have access to exactly the right classes that will empower their teams to learn more and do more.
Course timing also assists with the efficiency of learning experiences. Instead of group instruction during a first or second shift, shop personnel can take online training at convenient times both for them and for their employers, including while operators are out of the shop.
“We’re very excited to broaden our offerings and make them more widely available to customers through our new MPower program,” said Roy Gentry, Mazak’s National Training Manager. “We’ve reconfigured our training program to provide the best instruction and flexibility for every aspect of our learning experiences.”
In addition to the on-demand training of MPower On-Demand Learning, Mazak’s MPower program provides customers fast and accurate replacement parts ordering and service scheduling along with direct, real-time access to Mazak for a multitude of support benefits. Those include expert technical service through the company’s Remote Assist Services, local support from a network of Technology and Technical Centers and cost-effective spindle rebuilding services through Mazak’s Spindle Rebuilding Department.
About Mazak Corporation
Mazak Corporation is a leader in the design and manufacture of productive machine tool solutions. Committed to being a partner to customers with innovative technology, its world-class facility in Florence, Kentucky produces over 100 models of turning centers, Multi-Tasking machines and vertical machining centers, including 5-axis models. Continuously investing in manufacturing technology allows the Mazak iSMART Factory™ to be the most advanced and efficient in the industry, providing high-quality and reliable products. Mazak maintains eight Technology Centers across North America to provide local hands-on applications, service and sales support to customers.
For more information on Mazak’s products and solutions, visit www.MazakUSA.com or follow us on Twitter and Facebook.
