Global Shop Solutions, a global leader in the Enterprise Resource Planning (ERP) software industry, announces the opening of a new Research & Development Technology Center to support the next generation of the company’s ERP software, existing customer requirements, and new sales opportunities and markets. Coming off the strongest quarter in its nearly 40-year history, the family owned business is making a significant infrastructure investment to support its explosive growth and ongoing R&D initiatives.
“Global Shop Solutions is committed to providing our customers with the highest quality, feature-rich ERP package,” says Erika Klein, Vice President of Research & Development. “The new facility will support the hiring of the best and the brightest, improve communications between employees and customers, and expand our R&D capabilities to keep our software at the forefront of ERP technology.”
The new tech center will provide additional space built specifically for the company’s growing R&D department, which includes two new teams designed to enhance the company’s product offerings and improve technical support. The new Peripheral Products team is currently working on a Customer Relationship Management application and a radio frequency identification (RFID) solution, as well as enhancements to the software’s existing CAD interface. The recently formed Maintenance Team will focus on providing best-in-industry turnaround time when responding to customer software requests.
According to Human Resources Director Jayland Keeney, the new structure also supports the company’s strategy of attracting and retaining top talent by offering state-of-the-art workspace for software professionals.
“Our commitment to excellence can be seen in the continual evolution of the product as well as the longevity of our employees,” says Keeney. “Global Shop Solutions has one the highest employee retention rates in the industry, with an average tenure of nearly eight years. This stability enables us to focus on improving our software to meet the constantly changing needs of our customers.”
“We take pride in the fact that Global Shop Solutions continues to invest the most R&D resources dedicated to a single product in our industry,” adds CEO Dusty Alexander. “We invite all our customers to come visit the new Tech Center.”
About Global Shop Solutions:
Global Shop Solutions, the only provider of One-System ERP Solutions™ designed to streamline operations, has helped thousands of discrete manufacturers increase sales, improve quality and on-time delivery, and lower costs. Global Shop Solutions is headquartered in The Woodlands, Texas, with offices in major cities throughout the United States, Mexico, Singapore, Indonesia, Australia and New Zealand, serving customers in a variety of industries throughout the world. Global Shop Solutions’ unique combination of manufacturing knowledge, software expertise and commitment to customer service has produced more successful implementations than any of its competitors in the industry. For manufacturing companies that want to provide better and faster service to their customers, gain more control over their business and accelerate growth and profitability, Global Shop Solutions is the ERP software of choice.
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