With its sights set on further strengthening customer support, especially for those in the high-tech industries, Mazak Corporation will open a new Mazak San Francisco Technical Center. The new facility will service manufacturers in the Bay Area as well as those in Northern California and portions of Nevada.
Mazak has had a long-term commitment to Northern California with an office in Milpitas for 30-years, and the new 10,000-square-foot Technical Center located in Fremont will further increase that commitment to manufacturers in these areas.
The strategically located facility will provide localized training, technical and applications support, space for system runoffs and opportunities to collaborate with multiple suppliers for the development of complete project solutions.
Mazak’s Technical Centers, such as the new one in San Francisco and a recently added facility in Dallas, work in unison with the company’s network of Regional Technology Centers to meet customer demands for even more technical and applications support. But most importantly, all the facilities provide customers with a place to learn about and how to implement the latest production strategies and manufacturing technologies, such as Mazak’s HYBRID Multi-Tasking, PALLETECH Automated Cells and full 5-axis machining.
Working with higher technology companies, the facility will serve as a development lab with a key focus in hybrid applications, material processing and advancements in digital applications by partnering with companies seeking advanced global solutions in manufacturing.
“The customer-supplier relationship has changed,” said Dan Janka, president of Mazak Corporation. “Customers only gain value when suppliers and their support facilities are relevant. This especially holds true with those customers involved in today’s high-tech industries, which is why we continue our commitment to educating customers and to expanding our network of support facilities so that we can react instantaneously to customer needs.”
The new Mazak San Francisco Technical Center will have designated space for conferences, events and co-presentations with Mazak and other suppliers. A very strong emphasis will be placed on education and training which are integral to marketing today. A technology area will have room for machine tool demonstrations, and the facility’s staff will include applications engineers as well as service technicians and sales support team.
Mazak Distributor Expands Training Options
At the end of March, Mazak distributor Magnum Precision Machines, serving Arizona, New Mexico, Southern Nevada, West Texas and parts of Northern Mexico, hosted a special grand opening to celebrate its new, Arizona headquarters located in Phoenix.
The manufacturing sector in the Southwest United States continues to grow, led by strong Aerospace and Semiconductor industries in Arizona. Magnum Precision’s new 10,000-sq.-ft. facility enables it to offer increased levels of customer support, including a dedicated training center. The company will deliver an expanded roster of technical training options, service, applications and technical support, equipment rentals and machine sales at its new location.
“We’ve partnered with Mazak for many years, and we share their commitment to providing more than the most advanced machine tools available,” said Chris Edgar, owner of Magnum Precision. “With our new facility, we can offer a broader range of value-added services to our customers throughout the southwest and in Mexico.”
Magnum Precision’s staff includes sales, applications and service personnel. The new facility offers ample space for training seminars, including hands-on sessions targeting machine operators and other customer personnel. The dedicated training center accommodates classes of more than 10 students for locally based sessions, enabling customers to opt for training without the need for long commutes. Magnum Precision offers bilingual education with translation support for Spanish-speaking customers.
“Training and service give us opportunities to help Mazak extend the reach and support of its brand,” Edgar stated. “We thrive on building and fostering relationships with customers. Our new facility will allow us to expand our outreach and our support.”
The grand-opening event also will feature ancillary equipment from the brands and product lines the company represents.
About Magnum Precision Machines
Magnum Precision Machines is a full-service supplier of metal cutting and fabrication equipment. They proudly supply the finest of quality products from the world’s leading machine tool manufacturers. Their inventory includes both new and used machines to fit your budget and capacity needs. Magnum is well known in the metals equipment industry for their unsurpassed service, technical support, expert training and cutting-edge machine tool technologies. All of these attributes allow their customers to be competitive in this ever-changing global market. Magnum’s mission is to put their customers at the forefront of their industry by offering technical consulting, support and training, helping them custom tailor and streamline their production processes.
About Mazak Corporation
Mazak Corporation is a leader in the design and manufacture of productive machine tool solutions. Committed to being a partner to customers with innovative technology, its world-class facility in Florence, Kentucky, produces over 100 models of turning centers, Multi-Tasking machines and vertical machining centers, including 5-axis models. Continuously investing in manufacturing technology allows the Kentucky iSMART Factory to be the most advanced and efficient in the industry, providing high-quality and reliable products. Mazak maintains eight Technology Centers across North America to provide local hands-on applications, service and sales support to customers.