Fives’ New Communication System at IMTS

New Fives Diagnostic Communication System to be Demonstrated at IMTS

Fives Machining Systems‘ new Diagnostic Communication System, featuring secure CNC screen-sharing for troubleshooting with company experts, will be demonstrated on two Giddings & Lewis machine tools at IMTS in booth S-8109. The new remote diagnostics capability enables machine operators to rapidly overcome many stoppages in most cases. “In 30 to 40 percent of cases, we can solve a customer’s problem or point them to the solution, without the delay for on-site service,” said Wade Blain, project engineer, Fives Giddings & Lewis. “It significantly increases customer uptime, and if a repair is needed, the diagnostic process allows us to ship the correct parts in advance so the service person can start work immediately on arrival.” Fives will demonstrate the diagnostic system on the company’s two new job-shop machines: a Giddings & Lewis V 800 turning center and RT 130 horizontal boring mill.


Diagnostic Communication System (DCS) is now standard on all new Cincinnati and Giddings & Lewis machine tools and composite system. It is also available as a system upgrade for installed machines with PC-based HMI on Fanuc, Siemens and Heidenhain controls. The enabling software, TeamViewer*, establishes an encrypted, password-protected connection to the customer’s CNC over a VPN (virtual private network). A new and unique password is generated by TeamViewer for each session. Legacy CNCs can access diagnostic service using a connected laptop to run TeamViewer software.

“A major advantage is that we can have several of our factory technicians from different departments simultaneously logged into a customer’s machine to ensure we have the right expertise to handle most any problem,” said Blain. “We can examine active alarms and operator messages, operator and alarm histories, control parameter settings, PLC programs and the state of devices such as solenoids, switches and encoders. Even without a fault message, we may be able to step the customer through to a solution. We can do audio and video sessions, too, if the customer has a webcam.”

TeamViewer software is an established IT industry tool for high-security remote maintenance of data processing systems in government and highly sensitive businesses. It is in use on 200 million computers worldwide, according to the manufacturer, TeamViewer GmbH.

About Fives in Metal Cutting | Composites
The Metal Cutting │ Composites offer is specialized in the supply of machine tools and complete manufacturing solutions.

With a strong foundation based upon renowned legacy names such as Cincinnati, Giddings & Lewis, Forest-Liné, Liné Machines and Rouchaud, Fives is recognized as the preeminent provider of outstanding manufacturing solutions which are at the heart of its customers’ performance.

Fives Metal Cutting | Composites dedicated teams – approximately 1200 people in over 15 countries – serve key industrial markets including aerospace, automotive and truck, heavy equipment, oil and gas, rail, wind, energy and general machining. With manufacturing and support operations strategically located worldwide, Fives and its Metal Cutting | Composites activity offer comprehensive lines of equipment and technologies including turning, milling, composites processing and software, additive manufacturing, laser welding and cutting with the associated support services (maintenance, spare parts, retrofit, overhauling and upgrading).

About Fives
Fives is an industrial engineering Group with a heritage of over 200 years of engineering excellence and expertise. Fives designs and supplies machines, process equipment and production lines for the world’s largest industrial groups in various sectors such as aluminum, steel, glass, automotive, logistics, aerospace, cement and energy, in both developing and developed countries.

In all these sectors, Fives designs and manufactures equipment and innovative solutions, which better anticipate and meet the needs of its customers in terms of performance, quality, safety and respect for the environment.

In 2015, Fives achieved a turnover of 1.7 billion Euros and employed close to 8,300 people in about thirty countries.

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